medco.com®: About Medco, awards & recognition

Awards and recognition

2008

Corporate

Commitment to pharmacy care and drug safety

Medco earned URAC's Drug Therapy Management (DTM) Accreditation for its clinical management and member engagement programs that improve pharmacy care and prescription drug safety. The programs that earned accreditation include the Medco Therapeutic Resource Centers^® that provide patients with access to specialist pharmacists trained in specific chronic and complex conditions, Medco's call center and front-end pharmacies, and Medco's My Rx Choices^®, prescription savings tool that helps members find lower-cost alternatives for the medications they take on an ongoing basis.

2007

Corporate

Medco's Mail-Order Pharmacy took top honors in the 2007 WilsonRx^® Pharmacy Benefit Manager (PBM) Member Satisfaction Survey, which is commissioned by Wilson Health Information, an independent healthcare consumer research firm. This is the sixth straight year that Medco has been ranked No. 1.*

Medco earned URAC's inaugural Pharmacy Benefit Management Accreditation, which helps assure employers, health plans and consumers that Medco is clinically focused and meets quality standards for consumer protection and empowerment.
Medco was certified by the HR Policy Association to participate in its Pharmaceutical Purchasing Coalition, which provides employers one of the highest levels of drug purchasing transparency available in the marketplace. Medco will provide full transparency in drug contracting, which will make it easier for employers to understand the true price of a drug. The Coalition's standards are designed to ensure pharmacy benefit services are structured to encourage the use of the most cost-effective, clinically appropriate drug available.

E-Commerce

For the second consecutive year, medco.com^® and the Medco Client Website earned awards from eHealthcare Leadership for Best eBusiness Site and Best Overall Internet Site.
Medco's Mail-Order Pharmacy has had the highest rated Pharmacy Benefit Manager website for the past five years, according to a survey by Wilson Health Information, an independent healthcare consumer research firm.

2006

Corporate

Commitment to delivering customer satisfaction

For five consecutive years, Medco was ranked No. 1 in customer satisfaction for online pharmacy services and mail-order pharmacy, according to the 2006 WilsonRx^® Pharmacy Benefit Satisfaction Report released by Wilson Health Information, an independent healthcare consumer research firm. Wilson also rated Medco as the nation's most popular PBM.

E-Commerce

For the second consecutive year, medco.com^® was the only healthcare website that ranked among the top 10 North American companies for online privacy, according to the Customer Respect Group's annual Privacy Report. Among the websites of Fortune 100 companies, medco.com tied for second place in online customer respect and service according to the Customer Respect Group's annual study.
In May 2006, Medco was the only pharmacy benefit manager to be recognized by Consumer Health World at the Consumer Directed Healthcare Conference. Savings Advisor received a second place award for "Best Technology introduced by a Health Plan Organization for Employee/Consumer Choice."

medco.com and the Medco Client Website earned various eHealthcare Leadership awards for eHealth Organizational Commitment, Best eBusiness Site, and Best Overall Internet Site.

Public relations/communications

Medco received multiple marketing and communication awards for the "Creating the Knowledge Source" campaign, including: the SABRE Award in the "Healthcare Provider" category, a Gold Quill Merit Award in Communication Management from the International Association of Business Communications (IABC), and a Pyramid Award in the Marketing and Communication category.

In addition, Medco received both an Iris Award for Corporate Communication and a Gold Level Mercury Award for the "Decommoditizing and Industry Leader" campaign.

* Medco tied for first place in 2007.